Q & A
Do your sex toys phthalate-free?
Yes we promise all of our products are phthalate-free.
How can we change to our own package?
Please send us your artwork of package, your logo, we will print out here in China. and packaged all goods well for you before shipping out.
How is your export capability? Can we trust you?
Since we deal with clients all over the world, we get lot of experience of export. We know every detail and everything needs to be payed attention to about export and we barely make mistakes, which make us believe that we’ve already had a professional and qualified group to serve you on export business.
What way do you send goods out?
We send goods out by DHL, TNT, UPS. FEDEX and EMS (oil and battery products can only be sent in this way) for small or testing order. For Bigger order, we will send by ship.
What if we received the damaged and shortage goods in transportation?
We exercise great care when packaging goods. Any damages or shortages must be reported to Seyou Biotech Co., Ltd. within 48 hours of receipt of shipment. If any boxes arrived opened, retaped or damaged, you must file a claim with the carrier. Save the original carton(s) for their inspection. All the damaged or shortage of merchandise and package, will send to our customer in the next order, If refusal results because of Seyou Biotech Co., Ltd’s fault, the order will be fully credited or reshipped at our own expense.